LILYFLARE LAPTOPS

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WARRANTY POLICY

Last updated: [22-12-2025]

At Lilyflare Laptops, we provide warranty coverage on our refurbished laptops to ensure customer confidence and transparency. Please read this Warranty Policy carefully before making a purchase.

1. Warranty Coverage

  • Warranty duration (if applicable) will be clearly mentioned at the time of purchase.

  • Warranty covers manufacturing and hardware defects only.

  • Covered components may include:

    • Motherboard

    • Processor

    • RAM

    • Internal storage (HDD/SSD)

    • Display (screen issues excluding physical damage)

2. What Is Not Covered

The warranty does not cover:

  • Physical damage (cracks, dents, broken hinges)

  • Liquid or moisture damage

  • Burn marks or electrical surge damage

  • Battery performance or backup (unless explicitly mentioned)

  • Charger or accessories (unless stated)

  • Software issues, OS corruption, viruses, or data loss

  • Cosmetic wear such as scratches or discoloration

  • Damage due to mishandling, negligence, or improper usage

  • Unauthorized repairs or opening of the device

3. Battery Disclaimer

  • Batteries in refurbished laptops are pre-owned components.

  • Battery backup may vary based on usage and age.

  • Battery replacement is not covered under warranty unless clearly specified at the time of sale.

4. Warranty Claim Process

To claim warranty:

  1. Contact us via email or phone with your issue details.

  2. Provide invoice or proof of purchase.

  3. Bring or ship the laptop to our service location (as instructed).

  4. Our team will inspect the device to verify the issue.

5. Repair or Replacement

  • If the issue is covered under warranty, we will repair the product.

  • Replacement may be offered only if repair is not possible, subject to availability.

  • No refund is guaranteed under warranty unless stated separately in writing.

6. Service Time

  • Warranty service time may vary depending on issue severity and part availability.

  • Typical service time: 7–15 working days.

7. Data Responsibility

  • Customers are responsible for backing up their data before submitting the device.

  • Lilyflare Laptops is not responsible for data loss during repair or diagnostics.

8. Transferability

  • Warranty is non-transferable unless explicitly mentioned.

  • Warranty applies only to the original purchaser.

9. Policy Changes

  • Lilyflare Laptops reserves the right to update this Warranty Policy at any time.

  • Changes will be posted on this page with a revised date.